A user flow describes the specific path a user takes through a digital solution to complete a task. It shows pages, steps, choices, actions and possible detours. A user flow is more detailed than a user journey and is often used as the basis for structure and interaction design.
What does a user flow involve in practice?
In practice, a flow may show how a visitor finds a service, completes a form or moves through a logged-in process. Drawing the flow makes it easier to identify unnecessary steps, unclear choices and points where the user may stop.
A user flow is relevant when a task has several steps or when conversion depends on good navigation. See User journey, Wireframe and Information architecture.
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